This Privacy Policy applies to all personal information collected by Jamila – Arabian Jewellery Pty Ltd (“we,” “us,” or “our”) via the website jamilajewellery.com (“Website”). We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect
A. We may collect contact information including your name, email address, and phone number.
B. We may collect billing and delivery addresses, payment details processed securely via Shopify Payments or other authorised gateways.
C. We may collect account information, such as login credentials, order history, and saved addresses.
D. Transaction information, including order details, payment confirmations, refunds, and exchanges, may be collected.
E. Website usage data, such as IP address, browser type, device information, pages visited, clicks, referral sources, and time spent on the Website, may be collected.
F. Marketing preferences, including newsletter subscriptions and opt-in consent for marketing communications.
G. Cookies and tracking data collected through cookies, pixels, or other tracking technologies for analytics, advertising, and website functionality.

2. Types of Information (Privacy Act 1988)
A. Personal Information includes information or an opinion about an identified individual or an individual reasonably identifiable, whether true or not, and whether recorded in material form.
B. Sensitive Information includes racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, or health information. Sensitive information will only be used:
i. For the primary purpose for which it was obtained;
ii. For a secondary purpose directly related to the primary purpose; or
iii. With your consent or where required or authorised by law.

3. How We Collect Personal Information
A. We collect personal information directly from you when you provide it via the Website, apps, or other communications.
B. Cookies and similar technologies may be used to improve and personalise your experience.
C. Occasionally, information may be provided to us by third parties. In such cases, we take reasonable steps to notify you.
D. Sensitive information is generally not collected except when necessary and lawful.

4. Purpose of Collection
A. To provide and manage your orders and Website experience.
B. To communicate with you regarding your orders, products, or services.
C. To improve our Website, products, and services.
D. To comply with legal obligations and prevent fraudulent activity.
E. To send direct marketing communications only with your consent, including a clear unsubscribe option.

5. Security, Access, and Correction
A. We take reasonable steps to protect personal information from unauthorised access, misuse, modification, or disclosure.
B. Most personal information is retained for up to 7 years to comply with record-keeping obligations.
C. You may request access to or correction of your personal information in accordance with the Australian Privacy Principles by contacting us.

6. International Transfers
A. Personal information may be stored, processed, or transferred outside of Australia, including by Shopify and other service providers.
B. By using the Website, you consent to these international transfers.
C. We take reasonable steps to ensure your personal information is protected in accordance with applicable privacy laws.

7. Cookies and Tracking
A. Cookies and similar technologies are used to enhance Website functionality and user experience.
B. Cookies may also be used to analyse website usage and performance.
C. Marketing or advertising cookies are used only where consented.

8. Your Rights
A. You may access, correct, or request deletion of your personal information.
B. You may withdraw consent to marketing communications at any time.
C. To exercise these rights, contact us at nancy@jamilajewellery.com.

9. Children’s Privacy
A. The Website is not intended for individuals under 18 years of age.
B. We do not knowingly collect personal information from minors.

10. Complaint Procedure
A. Contact us first at nancy@jamilajewellery.com with your complaint.
B. We may request additional information to clarify the complaint.
C. If your complaint is justified, we will take steps to resolve it in consultation with you.
D. If you remain dissatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy
A. We may update this Privacy Policy from time to time.
B. The latest version will be available on the Website, and significant changes may be communicated via email.

12. Contact Us
A. For privacy-related queries, access requests, or complaints, please contact:
Nancy Jamal Email: nancy@jamilajewellery.com